How to Change Your Mobile Phone Number
Last updated: 15 Jul 2026
To update your phone number on G2G:
- Go to Account Settings and click on “Privacy & Security”
- Click “Edit” next to your current phone number
- Verify your identity using your password or Multi-Factor Authentication (MFA)
- Enter your new mobile phone number
- Enter the One-Time Password (OTP) sent to your new number to complete the update
⚠️ Important Notes (Applies to Indonesia, Malaysia, and Singapore users)
- Loss of Account Balance
Changing your phone number will result in all G2G Points, vouchers, and seller balances being cleared.
If you’re a seller, all store listings will be automatically deactivated - Supported Phone Numbers Only
G2G only accepts mobile numbers from legitimate carriers .
Landlines, VoIP, and virtual numbers are not supported - Blacklisted Numbers
If your new number is blacklisted, you’ll need to use a different one.
G2G cannot override blacklist restrictions
Changing your phone number in these regions is considered a full reset of your account’s balance and seller-related data.