What Is Seller Protection and How to Qualify for It?

Seller protection provides instant payouts to qualified sellers, regardless of the outcome of a chargeback. This program helps shield sellers from financial risk, provided certain conditions are met.

To check your eligibility, go to your profile page on G2G.

---

Qualification Criteria

To be eligible for seller chargeback protection, sellers must meet the following requirements:

1. Respond promptly to email notifications about chargebacks and submit sufficient proof of delivery.
2. Maintain a monthly chargeback percentage that does not exceed 0.5%.

---

Eligibility Overview

Eligible
Sellers will receive an instant payout even if the chargeback is decided in favor of the buyer, as long as:

• The chargeback percentage is 0.5% or lower, and
• Adequate delivery proof is provided on time.

Not eligible
If a seller does not meet the criteria:

• The disputed amount will be held until the payment gateway reaches a decision.
• If the seller wins, the funds will be released.
• If the buyer wins, the amount will be deducted.
• This applies to all types of chargeback reasons.

---

Chargeback Percentage Calculation

Chargeback percentage = Previous month's disputed amount ÷ Sales from two months prior

Month	Sales	Disputed Amount	Chargeback %	Eligibility
Jan	$100,000	$1,000	–	–
Feb	$80,000	$400	–	–
Mar	$120,000	$1,100	0.4%	Eligible
Apr	$70,000	$600	1.375%	Not eligible
May	$120,000	$600	0.5%	Eligible

Example:
To check eligibility for May:
April’s disputed amount ($600) divided by March’s sales ($120,000) = 0.5% → Eligible

---

Best Practices to Prevent Chargebacks

To reduce chargeback risk and maintain protection:

• Write accurate and detailed product descriptions
• Include multiple high-quality photos of the item
• Submit complete proof of delivery promptly
• Respond to buyer messages and resolve issues professionally
• Keep all communication and supporting documentation for reference