What to Do if Your G2G Account Has Been Hacked

Last updated: 15 Jul 2026

Identifying a Possible Account Breach

Your account may be compromised if you notice any of the following:

Transactions or activities you didn’t authorize
Changes to your account information that you didn’t make
Trouble signing in with your usual credentials
Password reset emails you didn’t request
Unfamiliar listings or messages sent from your account

Immediate Actions to Take

If you believe your G2G account has been compromised, follow these steps right away:

1. Contact G2G Support
Email our security team immediately at support@g2g.com
Include the following in your message:

Your G2G username or the registered email address
The date and time you first noticed the issue
A description of the suspicious activity or unauthorized changes
Use this subject line: URGENT: Account Security Breach

2. Complete eKYC Verification
To confirm your identity and secure your account, complete the electronic Know Your Customer (eKYC) verification. This helps:

Confirm you are the rightful account owner
Prevent further unauthorized access
Protect your personal and financial information
Comply with G2G’s security protocols

While You Wait for a Response

While our team reviews your case, you should:

Change your password immediately (if you still have access)
Check and update the security settings on your email account
Review your linked payment methods for any unusual charges
Be cautious of phishing attempts or suspicious emails

Tips to Prevent Future Breaches

Turn on two-factor authentication (2FA) on your G2G account
Use a strong, unique password that you don’t reuse elsewhere
Regularly check your account and transaction history
Never share your login credentials
Avoid clicking on suspicious links or providing account details via message or email

Response Time

Our security team gives these reports top priority and typically replies within 24 hours . For more complex cases, the investigation may take longer.

G2G is dedicated to keeping your account secure and continually works to enhance our protection measures.