I Didn't Receive My Order, but the Seller Marked It as Delivered

If your order status shows as delivered but you haven’t received anything, here’s what you can do:

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Step 1: Contact the Seller

Try reaching out to the seller via G2G Web Chat for clarification.
There may be a delay or misunderstanding regarding the delivery.

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Step 2: Take Action If You Can’t Reach the Seller

If the seller is unresponsive or the issue remains unresolved:

• Click “Not Receive” or “Report” on the receipt confirmation section
• This will alert our team to investigate the issue further

Note: Avoid confirming receipt unless you have actually received your order.