Should I Click “Confirm Received” Before I Receive the Item?
Last updated: 15 Jul 2026
No. You should not click the “Confirm Received” button if:
- You have not received your order , or
- You cannot verify that the item is correct and in working condition
What If the Item is Defective or Not Delivered?
If the seller delivered a defective item or falsely marked your order as delivered:
- Try to contact the seller via G2G Web Chat to clarify the situation
- If the issue remains unresolved, you may escalate the case for further review.
- When escalating a case, be sure to attach any evidence or screenshots to support your case
Important: Clicking “Confirm Received” means you acknowledge the item has been delivered correctly. Do not click unless you're sure.