Understanding Payment Disputes and Chargebacks on G2G (AI generated article)
Last updated: 28 Jul 2026
Disclaimer: This article is AI-generated content intended for testing purposes only. It does not represent G2G's actual policies or terms of service.
A payment dispute happens when a buyer asks their bank or payment provider to reverse a charge. On a trading platform, chargebacks can affect both buyers and sellers, so it is important to understand how they work and how to avoid them.
What buyers and sellers should know
For buyers: Always try to resolve an issue through G2G Support before filing a chargeback with your bank. Filing a chargeback for an order that was delivered correctly may result in account suspension.
For sellers: Keep clear records of every delivery. Screenshots, chat logs, and delivery confirmations are your best protection if a buyer disputes a completed order.
How the dispute process works
- Report the issue: The buyer opens the order and selects Report a problem within the protection window.
- Provide evidence: Both parties submit screenshots, chat history, and any relevant details.
- Review: G2G Support reviews the evidence from both sides.
- Resolution: A decision is made to refund the buyer, release funds to the seller, or request further information.
Common dispute outcomes
| Situation | Typical outcome |
|---|---|
| Item never delivered | Refund to buyer |
| Item delivered as described | Funds released to seller |
| Partial or incorrect delivery | Partial refund or re-delivery |
Important: A bank chargeback filed outside of G2G bypasses the platform's dispute system and is treated seriously. Sellers who lose funds to a fraudulent chargeback should submit all delivery evidence through a support ticket so the case can be investigated.
Need more help? You can submit a ticket through the Account Center at any time and our support team will assist you as soon as possible.