How to Submit a Support Ticket on G2G (AI generated article)
Last updated: 28 Jul 2026
Disclaimer: This article is AI-generated content and is intended for testing purposes only. This content does not represent G2G’s actual policies or terms of service.
If you encounter issues while making a transaction, submitting a support ticket is the most effective way to get help. This article explains how to submit a ticket correctly so your issue can be handled as quickly as possible.
Before submitting a ticket
Fields marked with an * are required. Choosing the correct category is very important so your ticket is directed to the appropriate team.
- Make sure you are logged in to your G2G account.
- Prepare the order number related to your issue.
- Gather relevant screenshots as supporting evidence.
Steps to submit a ticket
- Open the Help Center: Select the “Submit Ticket” menu from the support page.
- Choose a category: Select the category that best matches your issue.
- Describe the issue: Explain the situation clearly and completely, including the order number if available.
- Upload evidence: Attach screenshots so the support team can better understand your situation.
Tracking ticket status
| Status | Meaning |
|---|---|
| Open | The ticket has been received and is awaiting review |
| In progress | The support team is handling your issue |
| Completed | The issue has been resolved or closed |
Attention: Currently, only users who are logged in can submit a ticket. After the ticket is submitted, you can monitor its status through the Help Center or via the email address registered with G2G.
If you need further assistance, please submit a ticket through the Account Center at any time, and our support team will help you as soon as possible.