How Do I Delete My Account?

While we hope you’ll continue enjoying your experience on G2G, we understand that you may wish to take a break or close your account.

If you’d like to deactivate or permanently delete your account, please follow the instructions below.

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Account Deletion Requirements

You can only request account deletion if the following conditions are met:

• There are no ongoing delivery disputes
• There are no orders in verification or processing — all orders must be fully completed
• There are no payment disputes
• There are no outstanding payments

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14-Day Grace Period

• Once you submit a deletion request, you will have 14 days to reverse the decision
• After 14 days, your account and all associated data will be permanently deleted
• The deletion process may take up to 2 days to complete
• G2G will retain transactional data as required by legal and tax obligations

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For PC Users

• Please contact G2G Customer Support to delete your account

• You will need to provide:

  • The email address linked to your G2G account
  • The reason for your account deletion request

• Be sure to use the same email address or account you originally registered with

• If you contact support using a different email, we may require identity verification

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For Mobile App Users

• You can delete your account directly within the mobile app
• No need to contact customer support